We utilize the latest technology has to offer for our telecommunications needs. Our dialer platform is fully integrated with our phone systems to provide greater efficiencies in contacting your customers and increasing your bottom line. The capabilities of this system enable us to place a large volume of calls within a short period of time. The dialer controls call flow with an advanced algorithm that constantly adjusts the number of calls dialed depending on the number of available attendants, attendant wait times, account update times, and much more. The managers are trained to be able to make minor adjustments to maximize the dialer's abilities and increase overall efficiency.

Achieving a high contact rate is critical in maintaining a high level of recovery, so we have also blended our inbound calls within our dialer system. The caller is identified and, if possible, matched to an existing account based on any caller ID information that is available. With this information, the dialer can route the call to the appropriate attendant and provide the attendant with the account information when the call is answered. This blended environment affords our agents increased contact time your customers.

Advancements in Internet based technologies and the ever growing need for timely, accurate information have paved the way for an industry dedicated to providing fast, reliable consumer data. The advent of these online services have proven to be an invaluable tool in saving time and money. Many of our accounts go through a comprehensive screening process for bankruptcy filings, deceased notifications, government assistance programs, and phone number and address searches, providing our collection stafff with accurate information that empowers them to make better decisions.

Data security and privacy laws have recently transformed how companies handle their customer's data. We take our data storage and transference very seriously and have made sweeping changes to comply with Federal and State laws that have been enacted in recent years. All members of our staff go through a vigorous awareness program to promote the required practices and safe handling involved with any of the personal or financial data that is presented to them during the normal course of business.

From a technological standpoint, our network engineers have provisioned for compliancy by making the necessary changes to network security and providing end users with safe and secure methods of storing, sending, and receiving customer data. Our primary database is backed up nightly and transferred off-site under lock and key to a data storage center. Data encryption, strong password development and practice, network-wide computer policies, and secured entry points are just some of the other measures currently in place to keep your data safe.