Dialer

We utilize the latest technology has to offer for our telecommunications needs. Our dialer platform is fully integrated with our phone systems to provide greater efficiencies in contacting your customers and increasing your bottom line. The capabilities of this system enable us to place a large volume of calls within a short period of time. The dialer controls call flow with an advanced algorithm that constantly adjusts the number of calls dialed depending on the number of available attendants, attendant wait times, account update times, and much more. The managers are trained to be able to make minor adjustments to maximize the dialer's abilities and increase overall efficiency.

Achieving a high contact rate is critical in maintaining a high level of recovery, so we have also blended our inbound calls within our dialer system. The caller is identified and, if possible, matched to an existing account based on any caller ID information that is available. With this information, the dialer can route the call to the appropriate attendant and provide the attendant with the account information when the call is answered. This blended environment affords our agents increased contact time your customers.